Our fundraising promise

From improving the day-to-day comforts of patients and families, to funding ground-breaking research and innovation, your support makes everything possible. In return, we make this fundraising promise to you.

We promise to

• Make sure our fundraising follows good practice, is ethical and legal
• Always comply with the Fundraising Regulator’s Code of Practice
• Keep your contact details safe and never sell or swap them
• Contact you in the way you have agreed and send you invitations and information that we think will be of interest
• Listen if you have a concern or complaint and respond fully, learning from any misunderstandings or mistakes to ensure they don’t happen again
• Keep you up to date with how support like yours improves patient care
• Make our annual review and accounts clear and easy to understand.

You can expect

• Support from us with your fundraising activities
• Never to be under pressure to fundraise or donate more than you want
• That if you tell us something isn’t right, we will put it right if we can
• That we will always be grateful for your support
• To manage the way we communicate with you, whether by post, email, phone or SMS.